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Professionalism and customer care for fitness instructors
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Equality law - Gyms, health clubs and sporting activity providers’ from the Equality and Human Rights Commission
- ‘What insurance do fitness instructors need?’ on the Fitness Gold website
- ‘What makes a great fitness instructor?’ from Insure 4 Sport
- ‘21 Important Customer Service Skills (With Resume Example)’ on the Indeed website
- ‘Why teamwork is the key to customer satisfaction’ on the Entrepreneur website
- ‘How to talk to your angriest customers’ on the Entrepreneur website
- ‘Why first impressions are so important in your fitness business’ by Jayne Nisbet on the LinkedIn website
- ‘Top 5 skills to strengthen communication with personal training clients’ on the Future Fit website.
- ‘5 ways to manage your personal and professional development’ from the CV Library website
- Presentation
- Click on the icon to the left to launch this lesson's presentation on 'Working with clients'.
- Click on the icon to the left to launch this lesson's presentation on 'Professionalism and customer care'.
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- This article from The Open Sports Science Journal examines ‘Consumer Behaviour in Fitness Club: Study of the Weekly Frequency of Use, Expectations, Satisfaction and Retention’. It was written by Celina Gonçalves, Pedro Meireles, and Maria J. Carvalho.
- ‘The importance of reflection in personal growth’ is an article on the Coaching Positive Performance website.
- Fitness Australia has an article on their website on ‘The 4 types pf gym personalities’.
- This article from Psychology Today examines ‘First impressions’.
- Think And Challenge
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