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Professionalism and customer care for fitness instructors
Table of Contents
This article from The Open Sports Science Journal examines ‘Consumer Behaviour in Fitness Club: Study of the Weekly Frequency of Use, Expectations, Satisfaction and Retention’. It was written by Celina Gonçalves, Pedro Meireles, and Maria J. Carvalho.
Table of Contents
Tutorial Video
Reading Materials
‘Equality law - Gyms, health clubs and sporting activity providers’ from the Equality and Human Rights Commission
‘What insurance do fitness instructors need?’ on the Fitness Gold website
‘What makes a great fitness instructor?’ from Insure 4 Sport
‘21 Important Customer Service Skills (With Resume Example)’ on the Indeed website
‘Why teamwork is the key to customer satisfaction’ on the Entrepreneur website
‘How to talk to your angriest customers’ on the Entrepreneur website
‘Why first impressions are so important in your fitness business’ by Jayne Nisbet on the LinkedIn website
‘Top 5 skills to strengthen communication with personal training clients’ on the Future Fit website.
‘5 ways to manage your personal and professional development’ from the CV Library website
Presentation
Click on the icon to the left to launch this lesson's presentation on 'Working with clients'.
Click on the icon to the left to launch this lesson's presentation on 'Professionalism and customer care'.
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
This article from The Open Sports Science Journal examines ‘Consumer Behaviour in Fitness Club: Study of the Weekly Frequency of Use, Expectations, Satisfaction and Retention’. It was written by Celina Gonçalves, Pedro Meireles, and Maria J. Carvalho.
‘The importance of reflection in personal growth’ is an article on the Coaching Positive Performance website.
Fitness Australia has an article on their website on ‘The 4 types pf gym personalities’.
This article from Psychology Today examines ‘First impressions’.
Think And Challenge
