Professionalism and customer care for fitness instructors
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Question 1 of 11
What is not covered under the Equality Act?
Race
Exercise Preference
Age
Gender
You are a Level 2 Fitness Instructor, are you covered by insurance to deliver group exercise?
No
Yes
When talking about a fitness customers journey into a facility, what is the stage before they ‘research and sign up to a facility’
Personal training
Set a programme with instructor
Become aware of change they want to make
What is the highest motivator for customers to stay with current gym or instructor?
Location
Customer satisfaction
Free rewards
Convenience
When we talk about personal appearance what is a sign of good body language? (Select two)
Smiling
Eye contact
Chatty
Correct uniform
Drag and drop the words into the correct gaps.
someoneconductbusiness
Professionalism is the , behaviour and attitude of in a work or environment.
Which of these are the last two stages of building rapport with a customer
Motivation
Relationship
Approach
Asking and listening
Which one of these is an example of non-verbal communication?
Tone of voice
Pace
Hand gestures
What is a sign of negative body language?
Fidgeting
Eye contact
Relaxed posture
When dealing with customer problems what is a good example of personal qualities needed? (Select two answers)
Confrontational
Uncomfortable with complaints
Empathy
Patience
When looking at professional development, what stage is after ‘reflection on your learning’
Learning activities
Apply your learning
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