Professionalism and customer care for fitness instructors
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Question 1 of 11
What is not covered under the Equality Act?
Gender
Age
Exercise Preference
Race
You are a Level 2 Fitness Instructor, are you covered by insurance to deliver group exercise?
Yes
No
When talking about a fitness customers journey into a facility, what is the stage before they ‘research and sign up to a facility’
Become aware of change they want to make
Personal training
Set a programme with instructor
What is the highest motivator for customers to stay with current gym or instructor?
Customer satisfaction
Convenience
Free rewards
Location
When we talk about personal appearance what is a sign of good body language? (Select two)
Smiling
Correct uniform
Eye contact
Chatty
Drag and drop the words into the correct gaps.
someonebusinessconduct
Professionalism is the , behaviour and attitude of in a work or environment.
Which of these are the last two stages of building rapport with a customer
Approach
Relationship
Asking and listening
Motivation
Which one of these is an example of non-verbal communication?
Tone of voice
Pace
Hand gestures
What is a sign of negative body language?
Fidgeting
Relaxed posture
Eye contact
When dealing with customer problems what is a good example of personal qualities needed? (Select two answers)
Confrontational
Empathy
Uncomfortable with complaints
Patience
When looking at professional development, what stage is after ‘reflection on your learning’
Learning activities
Apply your learning
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