Professionalism and customer care for fitness instructors
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Question 1 of 11
What is not covered under the Equality Act?
Race
Age
Gender
Exercise Preference
You are a Level 2 Fitness Instructor, are you covered by insurance to deliver group exercise?
No
Yes
When talking about a fitness customers journey into a facility, what is the stage before they ‘research and sign up to a facility’
Personal training
Set a programme with instructor
Become aware of change they want to make
What is the highest motivator for customers to stay with current gym or instructor?
Free rewards
Location
Customer satisfaction
Convenience
When we talk about personal appearance what is a sign of good body language? (Select two)
Smiling
Chatty
Eye contact
Correct uniform
Drag and drop the words into the correct gaps.
someoneconductbusiness
Professionalism is the , behaviour and attitude of in a work or environment.
Which of these are the last two stages of building rapport with a customer
Relationship
Motivation
Asking and listening
Approach
Which one of these is an example of non-verbal communication?
Hand gestures
Tone of voice
Pace
What is a sign of negative body language?
Eye contact
Fidgeting
Relaxed posture
When dealing with customer problems what is a good example of personal qualities needed? (Select two answers)
Patience
Confrontational
Empathy
Uncomfortable with complaints
When looking at professional development, what stage is after ‘reflection on your learning’
Learning activities
Apply your learning
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