Professionalism and customer care for fitness instructors
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Question 1 of 11
What is not covered under the Equality Act?
Race
Exercise Preference
Age
Gender
You are a Level 2 Fitness Instructor, are you covered by insurance to deliver group exercise?
Yes
No
When talking about a fitness customers journey into a facility, what is the stage before they ‘research and sign up to a facility’
Set a programme with instructor
Personal training
Become aware of change they want to make
What is the highest motivator for customers to stay with current gym or instructor?
Convenience
Location
Free rewards
Customer satisfaction
When we talk about personal appearance what is a sign of good body language? (Select two)
Chatty
Correct uniform
Smiling
Eye contact
Drag and drop the words into the correct gaps.
conductbusinesssomeone
Professionalism is the , behaviour and attitude of in a work or environment.
Which of these are the last two stages of building rapport with a customer
Asking and listening
Motivation
Relationship
Approach
Which one of these is an example of non-verbal communication?
Pace
Tone of voice
Hand gestures
What is a sign of negative body language?
Relaxed posture
Fidgeting
Eye contact
When dealing with customer problems what is a good example of personal qualities needed? (Select two answers)
Patience
Confrontational
Uncomfortable with complaints
Empathy
When looking at professional development, what stage is after ‘reflection on your learning’
Learning activities
Apply your learning
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