Professionalism and customer care for fitness instructors
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Question 1 of 11
What is not covered under the Equality Act?
Exercise Preference
Gender
Age
Race
You are a Level 2 Fitness Instructor, are you covered by insurance to deliver group exercise?
No
Yes
When talking about a fitness customers journey into a facility, what is the stage before they ‘research and sign up to a facility’
Become aware of change they want to make
Set a programme with instructor
Personal training
What is the highest motivator for customers to stay with current gym or instructor?
Free rewards
Location
Convenience
Customer satisfaction
When we talk about personal appearance what is a sign of good body language? (Select two)
Chatty
Eye contact
Correct uniform
Smiling
Drag and drop the words into the correct gaps.
businesssomeoneconduct
Professionalism is the , behaviour and attitude of in a work or environment.
Which of these are the last two stages of building rapport with a customer
Motivation
Relationship
Approach
Asking and listening
Which one of these is an example of non-verbal communication?
Tone of voice
Hand gestures
Pace
What is a sign of negative body language?
Relaxed posture
Fidgeting
Eye contact
When dealing with customer problems what is a good example of personal qualities needed? (Select two answers)
Patience
Empathy
Uncomfortable with complaints
Confrontational
When looking at professional development, what stage is after ‘reflection on your learning’
Learning activities
Apply your learning
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