Laser Lessons - Lesson

Be able to communicate effectively with others

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‘The Care Certificate: Communication’ from Skills for Care

Read this document to refresh your knowledge of effective communication styles, methods and skills.

Table of Contents

This article from the British Heart Foundation, although aimed at clinicians, features healthcare professionals from primary and secondary care sharing expert tips on building positive relationships with patients.
This document is the ‘NHS England Accessible Information and Communication Policy’. Read it and make notes information relevant to your role.
This guidance from the National Institute for Health and Care Excellence (NICE) is on ‘Home care: Delivering personal care and practical support to older people living in their own home’. Click to read more about communication.

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