Case study 2 of 3

Iqra is a four-year-old child who has been attending your nursery for some time. Iqra’s key person has observed certain behaviours and challenges that have raised concerns about Iqra's development and these have been brought to your attention. These concerns include difficulty in social interactions, frequent emotional outbursts, reluctance to engage in group activities, and limited communication with peers. You and the key person have decided to approach Iqra’s parent to discuss these concerns, but the conversation took an unexpected turn. The parents became visibly angry and threatened to remove Iqra from the setting. They firmly believe that Iqra's development is entirely normal and that there's no cause for concern. They have refused any further meetings and will not consent to a referral.

• What should you do to address Iqra's needs in the setting, considering the parents’ reaction?
• What might be the underlying reasons for the parents’ anger and reluctance to discuss the concerns?
• What do you believe Iqra's needs might be based on your observations?
• How can you approach and support the parents effectively while also ensuring Iqra receives appropriate care and attention at the nursery?

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.