Laser Lessons - Lesson

P5DMALC27-1

Table of Contents

In this tutorial you will learn:

The importance of an organisation constantly improving their quality
The four stages of quality management
A definition of quality management gurus

Table of Contents

The American Society for Quality (ASQ) is a global community of people passionate about quality, and it offers links to books, articles, case studies and benchmarking.
Find a copy of John Beckford’s ‘Quality: A critical introduction’ (3rd Edition 2009, Routledge). Read Part Two ‘The Quality Gurus’ which looks at Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Karu Ishikawa, Joseph M. Juran, John S. Oakland, Taiichi Ohno. Also, read Chapter 25 ‘The Final Intervention’.
Find a copy of ‘The Essential Deming: Leadership Principles from the Father of Quality’ edited by Joyce Nilsson Orsini (2013 McGraw-Hill Professional). Read: Chapter 2 ‘Quality is made in the boardroom’, Chapter 3 ‘By what method?’, Chapter 4 ‘There is no such thing as instant pudding’, and Chapter 5 ‘A system must be managed’.
NB You should be able to borrow these books from the library or they may be available online.

Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.