Laser Lessons - Lesson

P5DMALC27-1

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Question 1 of 5

A quality strategy formalises quality:

Trilogy

Control

Stakeholders

Management

Quality management is the act of overseeing all quality:

Activities and tasks

Regulations

Control

Paperwork

Which of the following areas of an organisation embraces quality? Select three answers.

Non-governmental organisations

Strategic planning

Customer service

Project teams

Lone workers

What three things do the Quality Management Principles (2015) include?

Continual improvement

Engagement of people

Active participation

Relationship management

Mutual funds

Approaches to Quality Management include:

Six Sigma

Contracts of Employment

Health and Safety

The Equality Act

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.