Laser Lessons - Lesson

P5DMALC27-1

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Question 1 of 5

A quality strategy formalises quality:

Trilogy

Control

Stakeholders

Management

Quality management is the act of overseeing all quality:

Activities and tasks

Regulations

Paperwork

Control

Which of the following areas of an organisation embraces quality? Select three answers.

Non-governmental organisations

Lone workers

Strategic planning

Customer service

Project teams

What three things do the Quality Management Principles (2015) include?

Active participation

Continual improvement

Engagement of people

Mutual funds

Relationship management

Approaches to Quality Management include:

The Equality Act

Health and Safety

Six Sigma

Contracts of Employment

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.