Laser Lessons - Lesson

P5DMALC27-1

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Question 1 of 5

A quality strategy formalises quality:

Management

Control

Stakeholders

Trilogy

Quality management is the act of overseeing all quality:

Paperwork

Regulations

Activities and tasks

Control

Which of the following areas of an organisation embraces quality? Select three answers.

Strategic planning

Project teams

Non-governmental organisations

Lone workers

Customer service

What three things do the Quality Management Principles (2015) include?

Mutual funds

Active participation

Relationship management

Continual improvement

Engagement of people

Approaches to Quality Management include:

Health and Safety

Contracts of Employment

The Equality Act

Six Sigma

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.