Laser Lessons - Lesson

P5DMALC27-1

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Question 1 of 5

A quality strategy formalises quality:

Control

Stakeholders

Management

Trilogy

Quality management is the act of overseeing all quality:

Regulations

Paperwork

Activities and tasks

Control

Which of the following areas of an organisation embraces quality? Select three answers.

Project teams

Strategic planning

Non-governmental organisations

Customer service

Lone workers

What three things do the Quality Management Principles (2015) include?

Continual improvement

Active participation

Relationship management

Engagement of people

Mutual funds

Approaches to Quality Management include:

The Equality Act

Six Sigma

Contracts of Employment

Health and Safety

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.