P5DMALC27-1
NB You should be able to borrow these books from the library or they may be available online.
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Managing Quality’ by BG Dale, T van der Wiele, J Van Iwaarden, published by Wiley-Blackwell 5th Edition 2007
- ‘Quality’ from the Know How Nonprofit website
- ‘ISO 9001:2015 How to use it’ published by the International Organization for Standardization (ISO)
- ‘The original Quality Gurus’ from the Business Balls website
- ‘What is quality: A quality strategy for Defra Statistics’ by C Holleran 2013
- ‘Quality Management Systems’ from the Business Balls website
- ‘Product Quality’ by Dr D A Garvin 1984
- Factsheets from the Chartered Quality Institute
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- The American Society for Quality (ASQ) is a global community of people passionate about quality, and it offers links to books, articles, case studies and benchmarking.
- Find a copy of John Beckford’s ‘Quality: A critical introduction’ (3rd Edition 2009, Routledge). Read Part Two ‘The Quality Gurus’ which looks at Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Karu Ishikawa, Joseph M. Juran, John S. Oakland, Taiichi Ohno. Also, read Chapter 25 ‘The Final Intervention’.
- Find a copy of ‘The Essential Deming: Leadership Principles from the Father of Quality’ edited by Joyce Nilsson Orsini (2013 McGraw-Hill Professional). Read: Chapter 2 ‘Quality is made in the boardroom’, Chapter 3 ‘By what method?’, Chapter 4 ‘There is no such thing as instant pudding’, and Chapter 5 ‘A system must be managed’.
- NB You should be able to borrow these books from the library or they may be available online.
- Think And Challenge
- It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.
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