‘Managing Quality’ by BG Dale, T van der Wiele, J Van Iwaarden, published by Wiley-Blackwell 5th Edition 2007

Find and read: Chapter 1 ‘TQM: An Overview’ Chapter 2 ‘The Role of Management in TQM’ Chapter 3 ‘The Received Wisdom on TQM’ Chapter 13 ‘Quality Management Systems’ Chapter15 ‘Tools and Techniques: An Overview’ A 6th Edition is due for publication in 2016; you should read the equivalent chapters.
NB You should be able to borrow this from the library or you may be able to find an online version.